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Appendix 2: Expectations for following plans and procedures
Maintaining and renewing the rail network.
For the purposes of our performance audit, we set out our expectations of how Ontrack would follow its plans and procedures for managing day-to-day maintenance and renewal work on the rail network. Our expectations were:
| Detailed criteria for demonstrating that plans and procedures for day-to-day work have been followed (bracketed numbers indicate the link between these criteria and criteria in Appendix 1) |
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2.1 Work in operational plans is done (1.1)
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| 2.2 Service delivery mechanisms are followed (1.4) |
2.3 Work standards are followed (1.6)
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