Example 26
Statements of intent: Examples of reporting practice.
New Zealand Qualifications Authority (Mana Tohu Mātauranga O Aotearoa), Statement of Intent 2008 - 2011, pages 29-30
Output 2.1: Monitor quality assurance process and bodies
This output class involves the development and management of quality assurance processes. This includes the management of relationships with quality assurance bodies and education agencies, the monitoring of the delegation to ITPQ, and processes associated with NZQA’s own activities as a quality assurance body.
| Description | Quantity and Timeliness | Quality |
|---|---|---|
| Audit ITPQ against quality assurance standards for quality assurance bodies | Complete an audit of degree processes | 100% ITPQ audits are reviewed against agreed criteria for continuous improvement |
Output 2.2: Support providers at risk
This output class involves services to monitor and support providers at risk and potentially at risk, and manage complaints about tertiary education organisations that are quality-assured by NZQA.
| Description | Quantity and Timeliness | Quality |
|---|---|---|
| Provider trusts audited to ensure compliance with Student Fee Protection policy | […] | 100% compliant with NZQA’s quality assurance standards and procedures |
| Complaints regarding PTEs are managed | 90% of complaints concluded within agreed timeframes | All complaints are concluded to documented processes |
| Manage the process of deregistration, or other NZQA risk management action in relation to providers (Volume is demand driven) |
No successful appeals due to NZQA’s management of the process | |
| Interventions in the tertiary sector | The interagency risk group is 100% satisfied with NZQA’s monitoring systems and interventions | |
| Develop and agree a process to review key risks | Completion by December 2008 | Processes ensure key risks are identified and mitigated |
Output 2.3: Moderation and support
This output involves services to enhance and maintain systems that ensure valid and consistent internal assessment for candidates in secondary schools.
| Description | Quantity and Timeliness | Quality |
|---|---|---|
| School-based internal assessments moderated |
|
Less than 1% successful appeal against secondary moderator judgements as a percentage of secondary moderator judgements made |
| Quality audits, external evaluations and reviews completed during the year (Note: Volume and performance will be impacted by the tertiary reforms) |
|
100% of quality audits of all types completed comply with the Quality Management System policies and procedures |
| Development of quality assurance processes and systems to support the Tertiary Reforms | Work completed to project plan | SLG satisfaction with project performance |