Office of the Auditor-General New Zealand
Advanced Search…

Navigation

  • About us
  • Media centre
  • Publications
  • Good practice
You are here:
  1. Home
  2. 2011 publications
  3. Inland Revenue Department: Making it easy to comply
  4. docs
Contents
  • Inland Revenue Department: Making it easy to comply
    • Our recommendations
    • Part 1: Introduction
    • Part 2: Inland Revenue's approach to communicating with taxpayers
    • Part 3: Finding information on Inland Revenue's website
    • Part 4: Review of a selection of Inland Revenue's forms and guides
    • Part 5: Contacting Inland Revenue by telephone
    • Appendix 1: Checklist for creating a document
    • Appendix 2: Methodology for user testing
    • docs
      • Inland Revenue Department: Making it easy to comply
  • email
  • facebook
  • twitter
  • linkedin
  • google+
  • tumblr
docs https://www.oag.govt.nz/2011/making-it-easy-to-comply/docs https://www.oag.govt.nz/@@site-logo/logo.png

docs

Inland Revenue Department: Making it easy to comply

PDF, 723kB, 44 pages.

Publishing details

CoverInland Revenue Department: Making it easy to comply

ISBN 978-0-478-38304-1 (print)
ISBN 978-0-478-38305-8 (online)

PDF (722KB, 44 pages)
Filed under:
  • Government department
  • 2010/11
  • Service improvement
  • Performance audit

Your feedback helps to ensure that we provide you with clear and useful information. Have we done that?

Leave Feedback

  • contact us
  • audit new zealand
  • www.govt.nz
  • site map
  • accessibility
  • privacy statement
  • auditors' homepage (auditors only)
  • Office of the Auditor-General, 100 Molesworth Street, Thorndon, Wellington 6011 | +64 4 917 1500 | enquiry@oag.govt.nz
  • © crown copyright 2001-2019