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Publications produced during 2018

This is a list of the publications produced in 2018 (the most recent items are listed first).
Annual report 2017/18
October 2018: Our annual report tells our stakeholders – Parliament, public entities, and New Zealanders – about our performance for the year 1 July 2017 to 30 June 2018.
Introducing our work about procurement
September 2018: This report introduces our work on procurement. Drawing from our audit work and conversations with people involved in public sector procurement, we summarise what we see as the main issues and opportunities for improving procurement practice in the public sector. In our view, the public sector still has work to do to improve procurement practices. Despite considerable focus on it, and despite improvements that have been made, we continue to see instances of procurement practice that give us cause for concern.
Managing the supply of and demand for drinking water
September 2018: We audited three district councils (Horowhenua District Council, Kāpiti Coast District Council, and Manawatu District Council) and one city council (Palmerston North City Council) to understand the challenges they face in supplying drinking water to their communities. We looked at what these four councils are doing to influence demand for drinking water and whether they are taking an integrated approach, using financial and non-financial methods.
Reflecting on our work about information
August 2018: During 2016/17 and 2017/18, we looked at aspects of how well the public sector uses and manages information. We published a report that aims to help public organisations think about using and managing information more strategically. Public organisations are encouraged to consider the matters raised in our report and whether they are using and managing information in ways that allow them to best provide public services.
Long-term plans: Our audits of councils’ consultation documents
August 2018: In 2018, councils were required – for the second time since the Local Government Act 2002 was amended in 2014 – to produce consultation documents for their long-term plans. This report is based on our audits of the 2018-28 consultation documents. It is a mix of reflection, commentary, and good-practice guidance. We hope that this combination provides a useful resource for the next time councils prepare and consult on their planning documents.
Accident Compensation Corporation: How it deals with complaints
July 2018: The Accident Compensation Corporation (ACC) is one of New Zealand’s biggest customer-service organisations. In 2016/17, ACC received more than 1.9 million claims and paid out about $3.7 billion in claims. In August 2014, we published a report on how well ACC managed complaints. For this follow-up report we have looked at how well ACC has responded to the five recommendations in our 2014 report. Those recommendations were about how ACC responds to complaints from people who have been injured and have made a claim with ACC.
Data in the public sector
June 2018: We carried out some research to hear from people working for public organisations in roles that involve managing, sharing, and using the data that public organisations hold. These articles set out what we've learned...
Annual plan 2018/19
June 2018: The Annual Plan 2018/19 sets out our proposed work programme for 2018/19. The work programme outlined in this plan strongly supports the ultimate outcome that we seek from all our work – that Parliament and New Zealanders can have trust and confidence in the public sector. Procurement is the theme for our theme-based work starting in 2018/19, with work on procurement continuing in the following two years.
Health sector: Results of the 2016/17 audits
June 2018: The performance of organisations providing health services, including the district health boards (DHBs), is important for New Zealand's economic and social well-being. In 2016/17, $16.22 billion was spent on health. However, continued financial pressure makes it difficult for DHBs to invest for the future. It also affects their resilience and their ability to make investments to deal with significant changes in demand.
Port companies: matters arising from our 2016/17 audits
June 2018: Brief summary of the main matters arising from the 2016/17 audits for the port sector. Our audits identified two main matters. We have also included our observations on the need for good oversight in investment property decisions and information on the audit reports we issued on port companies’ annual reports for 2016/17.
Digital access to information and services: Learning from examples
June 2018: As part of our Information theme, we wanted to see whether the shift to providing digital information and services is resulting in benefits for New Zealanders. We looked at how three public entities provided digital information and services through their websites and/or mobile applications. The public entities that we looked at were the National Library of New Zealand, Greater Wellington Regional Council, and Quotable Value Limited.
Main matters arising from the 2016/17 audits of district health boards
May 2018: Brief summary of the main matters arising from the 2016/17 audits of district health boards (DHBs). By identifying and sharing our observations of all DHBs, we hope to increase the value of our audits beyond the independent assurance that they provide.
Observations from our 2016/17 central government audits
May 2018: Letter sent on 16 May 2018 to chief executives of government departments and Crown entities by Greg Schollum, Deputy Controller and Auditor-General sharing some observations on common issues and noteworthy practice from our 2016/17 annual audits.
Monitoring how water is used for irrigation
May 2018: This is our first of seven audits that will look at how public organisations manage water. For this audit, we looked at how freshwater used for irrigation is tracked and measured. This included looking at how well water meter installation was managed, the quality of data collected from water meters, how the data was used, and whether this was leading to positive changes in the way water is used. We focused on five regional councils and one unitary council from six different regions.
How the Overseas Investment Office uses information
April 2018: We carried out a review that focused on the OIO's use of information within the context of the governing legislation and ministerial direction. We wanted to know whether the OIO was collecting and using the right information at the right time to support good decisions. We found that the OIO does provide the decision-maker with the right information to recommend whether consent for an investment should be granted. In the applications we reviewed, the OIO collected, considered, and used information carefully in preparing recommendations and provided the decision-maker with a comprehensive file of information to support its recommendations. It consistently addressed all the required criteria and supported the views it had taken.
Local government: Results of the 2016/17 audits
March 2018: This report presents the results of our annual audits and other work in local government during 2016/17. Some of our findings are recurring, which is of concern. Elected members are ultimately responsible for what a local authority does, how it does it, and the consequences. We acknowledge the multiple demands on local authorities to balance service delivery and costs, and we hope that the findings in this report make a useful contribution to addressing matters that need to be considered.
Inland Revenue Department: Procurement for the Business Transformation programme
March 2018: We decided to look at whether the Inland Revenue Department's Business Transformation Programme's procurement is effective, is well managed, and complies with relevant rules and other requirements. As well as looking at Inland Revenue's overall approach to procurement, we focused on two parts of the procurement process: sourcing goods and services; and managing relationships with suppliers.
Infrastructure as a Service: Are the benefits being achieved?
February 2018: We carried out a performance audit that looked at whether organisations using Infrastructure as a Service and the wider public sector were achieving the benefits expected from it.
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